Shipping Policy
Introduction
Welcome to Mokhu! Our Shipping Policy is designed to ensure a smooth, transparent, and efficient delivery process for all your purchases from our online store.
Shipping Costs
- Shipping costs are calculated based on the weight, dimensions, and destination of your order.
- Expedited and international shipping costs will be calculated at checkout.
Order Processing
Orders are processed and shipped on business days only (Monday through Friday, excluding public holidays).
Orders placed on weekends or public holidays will be processed the next business day.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number.
Use this tracking number to monitor the status of your delivery on our website or the carrier’s website.
Delivery Address
Ensure your delivery address is accurate to avoid delays.
Mokhu is not responsible for shipments lost due to incorrect or incomplete addresses.
International Shipping
International customers are responsible for customs duties, taxes, and any additional charges that may apply.
Delivery times may vary due to customs processing in the destination country.
Shipping Restrictions
Some items may be subject to shipping restrictions due to size, weight, or legal restrictions in certain countries or regions.
Damaged or Lost Packages
If your package is damaged upon arrival, please contact us immediately to initiate a return or exchange.
If a package is lost in transit, we will work with the carrier to resolve the issue. Please allow us time to investigate.
Contact Us
For any shipping-related inquiries, please contact our customer service team at Support@Mokhu.com
Changes to Shipping Policy
Mokhu reserves the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting to our website.
This template outlines the key components of a Shipping Policy, from delivery options and costs to order tracking and handling of damaged or lost packages. Customize the content to align with Mokhu’s specific shipping practices, destinations, and any other unique considerations. Always keep your customers informed of any policy updates to maintain transparency and trust.